Shipping policy

Shipping & Returns

 

AUSTRALIA: FREE domestic shipping for orders over $150 (standard Australia Post or Sendle Couriers). Free Shipping DOES NOT apply to some Larger Items.

For any orders under $150 you have the option to choose Flat Rate $12.00 or Express Post $15.00 We charge a Flat Rate of $9.00 for all Jewellery Items. 

Some Larger Items – Free Shipping DOES NOT apply you will have the option to choose Flat Rate $15 or Express $18.00

You will be provided with a tracking number so you can track your parcel via:

www.auspost.com.au

INTERNATIONAL:  We DO NOT Ship Internationally.

AUTHORITY TO LEAVE: For all orders under $150 our shipping policy automatically selects ‘authority to leave’ in a safe location if nobody is at home to accept the parcel. This is so you can receive your order promptly. In the event that the driver deems it unsafe, your order will be sent to your nearest collection point.

If you have any special instructions or would prefer not to have your item left unattended please indicate these in the ‘notes’ section when finalising your purchase.

All orders over $200 require a signature on delivery unless stated in the ‘notes’ section when finalising your purchase.

ORDER CONFIRMATION: When you place an order you will be sent an Order Confirmation Number and once order is ready to be despatched you will receive a tracking number via Australia Post.

The Bags & Co Team will do its utmost to meet the indicated delivery times but will not be held responsible for delays caused by the postal service or customs clearance once it has left our HQ.

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.

The customer is responsible for ensuring all delivery details are correct. Bags & Co will not be responsible for return of goods due to incorrect delivery information. Any additional charges due to incorrect details will be charged to the customer.